This week in our Customer Service class, we watched a video and answered the questions in the packet I handed out to everybody. If you were unfortunate enough to miss doing this in class, I'm afraid there's nothing for you to do but go to the TAFE Library and check out the video and watch it yourself, either at home (if you still have an old-school video player) or the helpful librarians will be happy to fix you up with an AV Room. The video is upstairs in the library, it's called, "The art of Customer Relations" and it's number is 685.812 BUSI <- bring this information with you if you need to find the video. There are spare handouts of the questions in the top drawer of the teacher's desk in our classroom, but if they get used up, you can print one off yourself by clicking on this link. Beware: it's 18 pages! NEGOTIATION SKILLSWe booked the Library AV2 Room and held a consultation about how to run our event. This productive conversation resulted in the creation of a timeline with a short introductory task list. I have typed up the Event TimeLine and notes from the board for you to use.
Thanks Elizabeth.
ReplyDeleteHopefully if i tackle this work over the weekend.... it will be all sorted and i will have catched up by next class with you.
Although i may be moving in the next few weeks... i just wanted to say thankyou for creating this great blog so then myself and others can catch up on work.
You're so welcome Jess,
ReplyDeleteIt's really good to know this blog was helpful to you. I hope we can keep you a bit longer, but at least we can get you a few learning outcomes while you're here. Your extraordinary self-motivaton is an inspirational,